Deleting your data
How to ask us to delete your DMXDesktop account, and what happens next.
How to ask
Email [email protected] from the email address on your DMXDesktop account (that's how we know it's really you) and say you want your account and data deleted. We reply within one month, as our Privacy Policy says.
What gets deleted
Your account, licences, cloud backups, fixture profiles you built, support history, email preferences and login history.
What we have to keep
We keep invoices and payment records, because tax law requires us to hold on to them for a set number of years. Anonymous technical data, like crash stats, can't be linked back to you, so it isn't personal data and it stays.
Paid subscriptions
If you still have an active subscription, mention it in your email and we'll sort that out with you before deleting anything.
Logged in with Facebook or Google?
Removing DMXDesktop from your Facebook or Google settings stops that login working, but it doesn't delete your DMXDesktop account. Email us for that.
For the full details and your other rights, see our Privacy Policy.