Beacon
Your direct line to the DMXDesktop team
What is Beacon?
Beacon is DMXDesktop's built-in support ticketing system. Report bugs, request new features, ask for fixture profiles, or get help with support questions — all without leaving the app. It's a public community forum where you can browse existing tickets, upvote ideas, and add comments. Opt in to email notifications and we'll let you know when the team responds.
What You Can Do
Report Bugs
Submit bug reports with steps to reproduce, attach screenshots, and optionally include system diagnostics to help us fix issues faster.
Request Features
Suggest new features with use cases and reference links. Help shape the future of DMXDesktop.
Request Fixture Profiles
Need a fixture that's not in the library? Submit a request with the brand, model, and a product link and we'll add it.
Ask Support Questions
Got a question about DMXDesktop? Submit a support ticket and get help directly from the team.
Vote & Comment
Browse existing tickets, upvote what matters to you, and add comments to join the conversation.
Get Notified
Opt in to email notifications to hear back when the team responds to your tickets.
Getting Started
- 1 Open Beacon from Main Menu → Beacon
- 2 Choose a ticket type: Bug Report, New Feature, Fixture Profile, or Support Question
- 3 Fill in the details — each type has tailored fields (e.g. steps to reproduce for bugs, brand and model for fixture profiles)
- 4 Drag and drop screenshots to help illustrate your ticket
- 5 Browse existing tickets before submitting to avoid duplicates
Beacon is a public forum — please don't share personal information, passwords, or licence keys.
Priority Support
Paid and Pro users receive priority support — we'll get to your ticket first. Free user tickets are reviewed as time allows.
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